All items are made to order. Because of the handmade nature of the products, returns are not accepted. In all earnestness, our pieces are made with care and we would not ship a piece if we ourselves were not happy with it. Over the years, we have sold thousands of items, both at trade shows and on-line, and have just as many highly satisfied customers. They come back to us year after year, looking for more of their past favorites as well as The Yarnival's latest and greatest. We stand behind the quality of our products and encourage you to purchase with confidence!